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Master Services Agreement

In effect from 3 June 2026.

This Master Services Agreement governs the provision by Cloudsquare, Inc., a California business corporation (“Cloudsquare”), to the Customer identified below (“Customer”). By receiving or using Professional Services (defined below) or any part of them (including by submitting an Order Form or making payment in connection with any Professional Services), Customer agrees to this Agreement effective on the date that Customer first receives, uses, accesses, orders or makes payment for any Professional Services (the “Effective Date”).

IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT IS ACCEPTING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, SUCH INDIVIDUAL REPRESENTS THAT THEY ARE AT LEAST EIGHTEEN YEARS OF AGE OR ANY HIGHER AGE IN THEIR JURISDICTION THAT IS REQUIRED TO FORM A BINDING CONTRACT AND THAT THEY HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THIS AGREEMENT, IN WHICH CASE THE TERM “CUSTOMER” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES NOT HAVE SUCH AUTHORITY, OR DOES NOT AGREE WITH THIS AGREEMENT, SUCH INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE PROFESSIONAL SERVICES OR ANY MATERIALS OR INFORMATION PROVIDED TO THE INDIVIDUAL IN CONNECTION WITH PROFESSIONAL SERVICES.

1 – Definitions

As used in this Agreement,

“Affiliate” of an organization means any person, company or other organization that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, the first organization. “Control” for purposes of this definition means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

“Agreement” means this Cloudsquare Master Services Agreement, including and any exhibits, schedules and addenda attached to it or expressly incorporating it and any amendments to any of them.

“AI Tools” means artificial intelligence, machine learning, generative, or similar automated tools, services, or models, whether developed by Cloudsquare or licensed from or operated by third parties, that Cloudsquare uses to assist in performing, preparing, or delivering Professional Services or Deliverables.

“Bug” means a bug, error, or defect that affects the performance of a Deliverable but does not render it materially non-conforming with any warranty in this Agreement.

“Change Order” means a written instrument agreed to in writing by both parties and memorializing their agreement regarding (a) a change in the Professional Services and Deliverables, (b) amount of the adjustment, if any, in the applicable fees for the Professional Services and Deliverables to be paid by Customer to Cloudsquare, and (c) any adjustment, if any, in the time required to complete the Professional Services and Deliverables in any SOW or Order Form as described in the “Change Orders” section below. Change Orders which have been executed by both Cloudsquare and Customer will be deemed incorporated by reference in the applicable SOW or Order Form, as applicable in the absence of an SOW.

“Cloudsquare Marks” means any and all trademarks, service marks, logos or other branding owned or controlled by Cloudsquare relating to Cloudsquare or to any Service. “Cloudsquare Marks” does not include any Intellectual Property of any third party.

“Commencement Date” means the earliest of: (a) the date Cloudsquare first performs any Professional Services, including Mobilization Services; (b) the date of the first scheduled project meeting attended by Cloudsquare; or (c) the start date stated in the applicable SOW or Order Form.

“Customer Data” means Personal Data and any other files, software, scripts, images, audio, video, text, data or other materials submitted or made available to Cloudsquare by Customer, or by Customer’s personnel or by third parties on Customer’s behalf, in connection with Professional Services.

“Customer” means the individual, company or other legal entity agreeing to this Agreement, together with Customer’s Affiliates (if any) that are expressly identified in applicable Order Forms or SOWs.

“Customer Systems” means any and all hardware, software and other systems that Customer owns, leases or controls.

“Deliverables” means all documents, computer code, data, files, work product and other materials that are delivered to Customer by Cloudsquare in connection with Professional Services.

“Eligible New Customer” means a Customer that has not previously purchased similar Services from Cloudsquare.

“Execution Date” means the date on which the applicable Order Form or Statement of Work has been fully executed by both Cloudsquare and Customer.

“Guarantee Window” means the fifteen (15) calendar day period beginning on the Execution Date of the initial Order Form or associated SOW.

“Hosted Services” means Cloudsquare’s hosting, management, operation and web-based provision of the subscription-based Software-as-a-Service product(s) and/or service(s) expressly identified in an Order Form or SOW that expressly incorporates the Cloudsquare Software-as-a-Service Agreement available at https://cloudsquare.io/about/software-as-a-service/ or that expressly incorporates another agreement executed by Cloudsquare providing for Customer’s access to such Software-as-a-Service products or services.

“Incurred Fees” means Fees attributable to Services Performed. For time-and-materials Professional Services, Incurred Fees are calculated based on recorded time multiplied by the applicable rates. For fixed-fee Professional Services, Incurred Fees are calculated based on (i) the milestone schedule in the SOW or Order Form, or (ii) if no milestone schedule is provided, percent-of-completion as described in Section 6.7 below.

“Intellectual Property” means copyrights, patents, trademarks, trade secrets, and trade dress.

“Mobilization Services” means project initiation and administrative professional services, including without limitation: onboarding coordination; kickoff meetings; requirements intake; project planning; timeline development; resource scheduling; security/access intake; environment review; communications setup; and internal preparation reasonably required to begin delivery.

“Order Form” means a written document, including any online ordering page or portal, whether identified as an “Order Form” or otherwise, to which the parties agree and which identifies one or more Services to be provided to Customer by Cloudsquare, and any addenda and amendments thereto.

“Personal Data” means all material defined as “personal information” under the California Consumer Privacy Act of 2018 and any other material defined as “personal data” or “personal information” under other applicable laws worldwide that provide protections for data regarding identified or identifiable individuals.

“Professional Services” means Implementation Services, Managed Services, Business Process Review Services, Installation and Configuration Services and any other professional, consulting and/or other services expressly provided for in an Order Form or SOW. Professional Services do not include Hosted Services.

“Refund Guarantee” means the 15-day money-back guarantee described in Section 6.8.

“Salesforce Applications” means applications, products and services offered by Salesforce, Inc., a Delaware corporation with its headquarters in California (“Salesforce”).

“Services” means, collectively, Cloudsquare’s Hosted Services and Professional Services.

“Services Performed” means Professional Services that Cloudsquare has performed as of a given date, including Mobilization Services and other time spent by Cloudsquare personnel participating in calls, corresponding by email or other channels, researching, planning, or otherwise acting in furtherance of the SOW or Order Form, whether or not a Deliverable has yet been delivered.

“Statement of Work” or “SOW” means a written document executed by all parties that sets forth the scope and description of one or more Professional Services to be provided by Cloudsquare to Customer, and any addenda and amendments thereto.

“Third-Party Applications” means any software applications or software application functionalities that are provided by Customer or by a third party and which interoperate with any Hosted Services or which Customer must otherwise use in order to receive or use Professional Services or Deliverables. Third-Party Applications include Salesforce Applications.

2 – Professional Services

  1. Scope of Professional Services. Cloudsquare will provide to Customer the Professional Services specified in each SOW or Order Form that expressly incorporates this Agreement, in accordance with such SOW or Order Form and with this Agreement.
  2. Affiliates. In the case of any Customer Affiliate that agrees to a SOW or Order Form incorporating this Agreement, that Customer Affiliate (a) thereby agrees to be bound by this Agreement as if it were an original party hereto and (b) shall be deemed within the meaning and definition of “Customer” as used in this Agreement; provided, however, that Customer shall remain responsible for every obligation of each Customer Affiliate under this Agreement, including payment and indemnification obligations and any other breaches of this Agreement by an Affiliate.

3 – Delivery, Testing, Acceptance and Change Orders

  1. Delivery and Testing. Upon completion of each Deliverable under an SOW or Order Form, Cloudsquare will submit a complete copy of such Deliverable to Customer (the “Delivery”) and, at Customer’s request, demonstrate the Deliverable’s functionality to Customer and provide Customer with such training as is reasonably required for Customer to be able to use the Deliverable in accordance with the specifications for such Deliverable or as set forth in an SOW or Order Form. For any such training services requested and provided by Cloudsquare pursuant to this subsection, Customer shall pay Cloudsquare those fees (if any) set forth in the applicable SOW or Order Form. Customer in its sole discretion may conduct any review and testing of any Deliverable delivered pursuant to this subsection.
  2. Bugs. Customer acknowledges that Deliverables may from time to time include Bugs and that the inclusion of a Bug in a particular Deliverable is not by itself a breach by Cloudsquare of this Agreement.
  3. Acceptance. For a period of seven days after Cloudsquare’s delivery of a Deliverable (the “Acceptance Window”), Customer may notify Cloudsquare in writing that Customer either accepts that Deliverable or rejects it as Defective. As used in this subsection, “Defective” means that a Deliverable does not materially conform to written specifications agreed to by the parties. For avoidance of doubt, the parties agree that the presence of one or more Bugs in a Deliverable does not, by itself, make that Deliverable Defective. Any rejection notice described in this subsection shall be made after reasonable testing by Customer in good faith and shall specify in reasonable detail Customer’s basis for its rejection. Any Deliverable that Customer does not reject by written notice as Defective within the Acceptance Window shall be deemed accepted.
  4. Cloudsquare’s Revisions and Bug Fixes.
  5. Revisions for Nonconformity. If Customer rejects a Deliverable as Defective in accordance with this Agreement, Cloudsquare will use commercially reasonable efforts to remedy any material nonconformities specified in the rejection notice and resubmit the Deliverable as soon as practicable. Cloudsquare’s resubmission of the Deliverable and Customer’s testing, rejection and acceptance rights described in this subsection shall apply to any Deliverable resubmissions. If the parties agree that a Deliverable’s functional requirements specified in a SOW or Order Form require modification (e.g., due to incorrect assumptions or changed requirements), they will cooperate in good faith to execute a Change Order for such revised requirements.
  6. Bug Fixes. If Customer during an Acceptance Window requests that Cloudsquare work to fix or mitigate Bugs, Cloudsquare will do so at no cost if Cloudsquare determines that such Bugs resulted from Cloudsquare’s negligence. If Customer requests Bug fixes or mitigation after the Acceptance Window (or during it, but Cloudsquare determines that its negligence did not cause the Bugs), then Cloudsquare shall work to fix or mitigate the Bugs at Cloudsquare’s rates set forth in the applicable SOW or Order Form.
  7. Change Orders. Changes to a SOW or Order Form will require a written Change Order signed by the parties prior to implementation of the changes. Such changes may include, for example, changes to the scope of work and any corresponding changes to the estimated fees and schedule.
  8. SOWs and Order Forms. An SOW or Order Form may, but need not, provide for Deliverable delivery, testing or acceptance provisions that differ from, waive in whole or in part or supplement this subsection.
  9. No Effect on Warranty Remedies. Acceptance of Deliverables and Professional Services does not affect Customer’s rights or remedies regarding any express warranty herein.

4 – Cloudsquare’s Responsibilities

In addition to its other obligations under this Agreement and in any SOW or Order Form, Cloudsquare during the Term shall:

  1. Maintain a primary contact to act as its authorized representative to represent Cloudsquare in all ways relating to this Agreement and each applicable SOW or Order Form;
  2. Appoint a sufficient number of personnel to perform the Professional Services, each of whose names, positions, billing rates and respective levels of experience and relevant licenses, if any, shall be set out in the respective SOW or Order Form or a separate written document agreed by the parties;
  3. Implement and maintain reasonably security measures regarding information security and data security incidents;
  4. Maintain accurate and reasonably detailed records relating to its provision of the Professional Services, including records of time spent and materials used by Cloudsquare in providing the Professional Services, in such form as Customer shall reasonably approve. During the Term and for 1 year thereafter, upon Customer’s written request, Cloudsquare shall allow Customer or Customer’s representative to inspect and make copies of such records to the extent they are not already in Customer’s possession and to the extent their provision is not prohibited by applicable law and does not violate any privacy right of any individual; provided that Customer will provide at least 10 business days advance notice of the planned inspection and any such inspection shall take place during regular business hours and no more than once per each calendar year.
  5. Use of AI Tools. (a) Authorized Use. Customer acknowledges and agrees that Cloudsquare may use AI Tools in connection with performing the Professional Services and preparing Deliverables, including to improve efficiency, quality, and delivery timelines. In the course of such use, Cloudsquare may input, submit, or otherwise make available to AI Tools information relating to the engagement, including Customer’s business requirements, project specifications, configurations, and other materials reasonably necessary for Cloudsquare to perform the Professional Services. Customer hereby authorizes and consents to such use. (b) Customer Acknowledgment. Customer acknowledges that AI Tools may be provided by third parties, may rely on automated processing, and may produce outputs that are incomplete, inaccurate, or require review. Cloudsquare will apply professional judgment in reviewing and using outputs generated with the assistance of AI Tools, and Cloudsquare remains responsible for the Deliverables and Professional Services in accordance with its warranties in Section 12, regardless of whether AI Tools were used in their preparation. (c) Confidentiality. Cloudsquare’s use of AI Tools as permitted under this Section does not, by itself, constitute a breach of Section 8 (Confidentiality), provided that Cloudsquare uses commercially reasonable efforts to use AI Tools that do not publicly disclose Customer’s Confidential Information. Where Cloudsquare uses third-party AI Tools, Cloudsquare will use commercially reasonable efforts to engage providers whose terms restrict the use of submitted data for training of publicly available models. (d) No Additional Liability. AI Tools provided or operated by third parties are treated as Third-Party Applications for purposes of this Agreement. Cloudsquare is not liable for the availability, performance, or output of any third-party AI Tools, and the disclaimers in Section 13 and the limitations in Section 14 apply to Cloudsquare’s use of AI Tools.

5 – Customer’s Responsibilities

This Section 5 supplements Customer’s other obligations under this Agreement and in any SOW or Order Form.

  1. Cooperative Working Relationship. A successful outcome for the Professional Services requires good communication and cooperation. Customer’s good-faith cooperation with Cloudsquare relating to the Professional Services will include:
  2. Allocating sufficient resources and timely performing any tasks reasonably necessary to let Cloudsquare perform its obligations under each SOW or Order Form.
  3. timely delivering any Customer deliverables and other obligations required by SOWs and Order Forms.
  4. timely responding to Cloudsquare’s inquiries related to the Professional Services.
  5. assigning an internal project manager for each SOW or Order Form to serve as Cloudsquare’s point of contact.
  6. actively participating in scheduled project meetings.
  7. providing, in a timely manner and at no charge to Cloudsquare, office workspace, telephone and other facilities, suitably configured computer equipment with Internet access, access to appropriate and knowledgeable employees and agents of Customer, and continuous administrative access to Customer’s Hosted Services account(s), and coordination of onsite, online and telephonic meetings all as reasonably required by Cloudsquare.
  8. complete, accurate and timely information, data and feedback all as reasonably required.
  9. Delays. Any failure by Customer to cooperate as this Agreement provides may delay Professional Services or Deliverables. Any delays caused by Customer may result in additional applicable charges for resource time.
  10. Project Readiness; Pauses; Rescheduling. If Customer fails to provide required prerequisites, access, data, or approvals within the timeframes specified in the SOW or reasonably requested by Cloudsquare, Cloudsquare may (a) pause performance, (b) reschedule resources, and/or (c) rebaseline the project schedule. Customer acknowledges that Cloudsquare schedules personnel based on Customer’s commitments, and Customer agrees that delays may result in additional charges for reserved resource time, rescheduling fees, and/or extensions of delivery dates.
  11. Third-Party Applications. Customer at its own expense shall ensure that it has and maintains access to or any Third-Party Applications that may be required for Customer to receive Professional Services or Deliverables or for Cloudsquare to provide them.

6 – Term and Termination

  1. Term. The term of this Agreement (“Term”) begins on the Effective Date and terminates in accordance with this Agreement.
  2. Effects of Terminations. Termination of an individual Order Form or SOW that incorporates this Agreement terminates only that individual Order Form or SOW and not any other Order Forms or SOWs that may then be in effect. When all Order Forms and SOWs incorporating this Agreement are terminated, this Agreement simultaneously and without any other action by either party also terminates. Once this Agreement is terminated, it has no effect (except as this Agreement provides) unless and until the parties agree in writing otherwise. Termination of an Order Form, of a SOW or of this Agreement does not, by itself, cause the termination of any agreement that may exist between the parties relating to Hosted Services.
  3. Termination of Order Forms and SOWs. Each SOW and Order Form incorporating this Agreement is subject to that SOW’s or Order Form’s own written provisions for its termination. If a SOW or Order Form contains no express provisions for its own termination, then:
  4. Customer may terminate that SOW or Order Form at any time with at least 10 days’ written notice to Cloudsquare; and
  5. Either party may terminate that SOW or Order Form with immediate or later effect, by written notice to the other, if the other party (i) has failed for 30 or more days to cure any material breach of this Agreement of which the terminating party has provided the breaching party with written notice (for “Cause”); or (ii) becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
  6. Duties after Termination. After the termination of this Agreement for any reason, each party shall promptly (i) return to the other party or destroy (at the direction of the other party) all documents and tangible materials and copies containing or reflecting the other’s Party’s Confidential Information; (ii) permanently erase all of the other party’s Confidential Information from its computer systems, except for copies maintained as archive copies on its disaster recovery information technology backup system, which it shall destroy upon the normal expiration of its backup files; and (iii) certify in writing to the other party that it has complied with this clause.
  7. Post-Termination Payments.
    • (a) Fees Owed. Upon any termination of an SOW or Order Form, Customer will pay Cloudsquare all Fees due for Services Performed and any authorized expenses incurred on or before the termination date.
    • (b) Services Performed Defined. For clarity, “Services Performed” includes all Professional Services performed by Cloudsquare personnel, including without limitation: onboarding, project management, coordination, communications, planning, scheduling, requirements gathering, internal preparation, administrative activities, and any other work performed in furtherance of the SOW or Order Form, whether or not Deliverables have been completed.
    • (d) No Refund Obligation. Except as expressly provided in Section 6.8 (15-Day Money-Back Guarantee), all Fees are non-refundable, and Customer shall not be entitled to any refund, credit, or offset for any reason, including termination for convenience or for Cause.
    • (e) No Offset. Customer may not withhold, offset, or reduce any amounts owed to Cloudsquare based on any dispute, claim, or alleged non-performance.
  8. 15-Day Money-Back Guarantee.
    • (a) Eligibility. This Refund Guarantee applies only to Eligible New Customers.
    • (b) Guarantee Window. Customer may terminate the initial Order Form and associated SOW for any reason within fifteen (15) calendar days after the Execution Date.
    • (c) Full Refund. If Customer provides written notice during the Guarantee Window, Cloudsquare will:
      • (i) terminate the applicable Services; and
      • (ii) refund one hundred percent (100%) of all subscription fees and fixed-fee Professional Services fees paid under the initial Order Form.
    • (d) Exclusivity. This Section 6.8 sets forth Customer’s sole and exclusive right to any refund under this Agreement.
    • (e) Expiration. Upon expiration of the Guarantee Window, Customer shall have no further right to any refund, credit, or repayment of Fees under this Agreement.
  9. Customer termination for cause. If Customer terminates an SOW or Order Form for Cause and Customer has pre-paid Fees for Professional Services not yet received, Cloudsquare will refund the pre-paid portion net of (i) Fees for Services Performed through the termination date, (ii) any non-cancelable third-party costs incurred, and (iii) any expressly stated mobilization or rescheduling fees in the SOW or Order Form.
  10. Customer termination for convenience. If Customer terminates for convenience, any pre-paid Fees will be refundable only to the extent they exceed Fees for Services Performed through the termination date and any non-cancelable third-party costs incurred, unless the SOW or Order Form provides otherwise.
  11. Cloudsquare termination for cause. If Cloudsquare terminates an SOW or Order Form for Cause, any pre-paid Fees for Professional Services charged on a fixed-fee basis are non-refundable, unless an SOW or Order Form provides otherwise.
  12. Refund timing. Any refund due under this Section will be issued within thirty (30) days after the parties agree on the refund amount, acting reasonably and in good faith.

7 – Fees and Payment

  1. Fees. For all Professional Services, Customer shall pay Cloudsquare the fees (whether fixed-rate fees, hourly fees or any other fees) specified in each applicable SOW or Order Form (the “Fees”). If no applicable SOW or Order Form specifies fees, then all Professional Services shall be provided on an hourly time-and-materials basis at Cloudsquare’s standard rates in effect at the time the SOW or Order Form is executed, provided such rates are communicated to Customer in writing before the Professional Services are provided. For all Professional Services that Cloudsquare provides on a time-and-materials basis, unless an SOW provides otherwise, the work that generates hourly Fees includes time spent by Cloudsquare personnel participating in calls with Customer, corresponding with Customer by email or other channels and research in furtherance of Customer requests. Customer shall pay all Fees by any payment method authorized in writing by Cloudsquare.
  2. Fees Nonrefundable. Except as expressly provided in Section 6.8 (15-Day Money-Back Guarantee), a SOW or an Order Form expressly provides, all Fees are non-refundable and non-cancelable once invoiced or paid.
  3. Taxes. The Fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction worldwide (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder. If Cloudsquare is obligated to pay or collect Taxes for which Customer is responsible under this section, Cloudsquare will invoice for the amount of such Taxes and Customer will pay Cloudsquare such amount, unless Customer provides Cloudsquare with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, Cloudsquare is solely responsible for taxes assessable against it based on its income, property and employees.
  4. Estimates. Unless a SOW or Order Form expressly provides for a fixed Fee, any estimate or other Fee-related information included in a SOW or Order Form, or otherwise communicated by Cloudsquare to Customer, is a good-faith and non-binding estimate of Fees and does not guarantee or limit actual total Fees. If an estimated Fee amount is reached, Cloudsquare may suspend its provision of Professional Services until it receives Customer’s written approval to continue with such Professional Services. Cloudsquare will update Customer at least once per calendar month, on or before the 15th day of each month, on the status of the Professional Services and the Fees accrued under SOWs or Order Forms.
  5. Non-Business Day Work. Any Professional Services provided at Customer’s request on non-working days (weekends or holidays) will be billed at double the specified rate.
  6. Expenses. Customer will reimburse Cloudsquare for reasonable travel and out-of-pocket expenses that Customer incurs in connection with Professional Services with Customer’s prior written authorization. If an estimate of incidental expenses is provided in the applicable SOW or Order Form, Cloudsquare will not exceed such estimate without the written consent of Customer.
  7. Invoicing. Charges for time-and-materials engagements will be invoiced on the 1st and the 15th monthly in arrears unless otherwise expressly stated in the applicable SOW or Order Form. Charges for fixed-fee engagements will be invoiced in advance in the manner provided in the applicable SOW or Order Form unless otherwise expressly stated therein. All invoiced amounts will be payable within 15 days after Customer’s receipt. Cloudsquare’s obligation to provide services hereunder shall begin upon its receipt of the initial invoice pursuant to this Agreement. Customer is responsible for providing Cloudsquare with its complete and accurate billing and contact information and notifying Cloudsquare of any changes to such information.
  8. Late Charges. Subject to the “Payment Disputes” section, if any invoiced amount is not received by Cloudsquare by the due date, then without limiting Cloudsquare’s rights or remedies, (a) those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or (b) Cloudsquare may condition future purchases of Professional Services on payment terms shorter than those specified herein.
  9. Service Suspension. Subject to the “Payment Disputes” section, if any amount invoiced or agreed amount becomes past due, then Cloudsquare may, without limiting its other rights and remedies, suspend its performance of Professional Services until such amounts are paid in full.
  10. Payment Disputes. Cloudsquare will not exercise its rights under the “Late Charges” or “Service Suspension” sections above if Customer is disputing the applicable charges reasonably and in good faith and cooperating diligently to resolve the dispute.
  11. Credit Card Fees. If Cloudsquare approves the Customer to pay via credit card, an additional credit cards fee of 3.5% will be added to the invoice amount.

8 – Confidentiality

  1. Confidential Information. “Confidential Information” means all information disclosed by a party (as a “Discloser”) to the other party (as a “Recipient”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information of each party includes all SOWs or Order Forms (including pricing information therein), as well as business and marketing plans, strategies, data, technology and technical information, product plans and designs, and business processes disclosed by a Discloser. Confidential Information does not include any information that (a) is or becomes generally known to the public without breach of any obligation owed to a Discloser by a Recipient, (b) was known to a Recipient prior to its disclosure by the Discloser without breach of any obligation owed to the Discloser, (c) is received from a third party without breach of any obligation owed to the Discloser, or (d) was independently developed by a Recipient.
  2. Protection of Confidential Information. During the Term and for two years after it, a Recipient shall (a) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement and (b) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its and its Affiliates’ employees and contractors who need that access for purposes consistent with this Agreement and who have written confidentiality agreements with the Receiving Party containing protections not materially less protective of the Confidential Information than those herein.
  3. Compelled Disclosure. A Recipient may disclose Confidential Information of a Discloser to the extent required by law, provided the Recipient gives the Discloser prior written notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Discloser’s cost, if the Discloser wishes to contest the disclosure.
  4. Relation to Other Confidentiality Agreements. If Customer and Cloudsquare enter into a separate written agreement with each other conferring confidentiality obligations on either or both parties (a “Separate NDA”), or if Customer and Cloudsquare entered into a Separate NDA prior to this Agreement’s Effective Date, then the provisions of that Separate NDA wholly replace Sections 8.1 through 8.3 of this Agreement unless that Separate NDA expressly provides otherwise.

9 – Non-Solicitation

During the Term and for one year thereafter, Customer will not attempt to hire, retain, or consult, directly or indirectly, or otherwise attempt to persuade Cloudsquare personnel to leave Cloudsquare’s employment or service as independent contractors. This provision shall not apply to any post or advertisement by social media, website listing or other general media, in any case not addressed specifically to any Cloudsquare personnel.

If Customer breaches this non-solicitation provision with respect to a Cloudsquare employee or contractor who takes an employment or contractor position with Customer, then Customer shall within 30 days after the beginning of that employment or contractor relationship pay Cloudsquare an amount equaling two (2) times the total annual compensation paid by Cloudsquare to the individual in the year prior to the breach. The parties acknowledge and agree that this figure is a reasonable approximation of actual damages incurred by Cloudsquare in this scenario and that actual damages would be impracticable and unnecessary to calculate.

10 – Mutual Warranties

Each party warrants to the other party that:

  1. the warranting party is duly organized, validly existing, and in good standing as a corporation or other entity under the laws of the jurisdiction of its incorporation or other organization, and has the full right, power, and authority to enter into and perform its obligations and grant the rights, licenses, consents, and authorizations it grants or is required to grant under this Agreement.
  2. the warranting party throughout the Term (a) shall comply with all applicable laws and (b) shall have in effect appropriate types and levels of insurance covering the warranting party for losses, damages or expenses arising out of a cybersecurity or data security incident, breach or event, including general commercial liability, errors and omissions, employer liability, and any worker’s compensation insurance required by law.

11 – Additional Customer Warranties

Customer warrants to Cloudsquare that:

  1. Customer is not an agency, department, or other unit of any federal, state, county, municipal or other governmental entity in the United States of America or in any other country.
  2. Customer’s use of Deliverables and receipt of Professional Services will not cause Customer to be in breach of (a) any end user license agreements, Terms of Use or other agreements relating to Customer Systems or (b) any internal policies or practices applicable to Customer relating to information security, data security, privacy or similar matters.
  3. Customer has and throughout the Term shall maintain all authorizations required by Customer’s policies or applicable law to provide Cloudsquare with any Customer Data provided to Cloudsquare pursuant to this Agreement.

12 – Additional Cloudsquare Warranties

Cloudsquare warrants to Customer that:

  1. Cloudsquare will provide the Professional Services in a professional and workmanlike manner;
  2. the Deliverables (excluding any Third-Party Applications incorporated into them) will be the original creations of Cloudsquare;
  3. the Professional Services and Deliverables and Customer’s use thereof in compliance with this Agreement will not infringe or violate the Intellectual Property Rights or any other rights of any third party;
  4. all Deliverables will function in substantial conformity with any specifications agreed to by the parties in writing;
  5. the Deliverables will not contain any harmful code, such as a virus, trojan horse, worm, back door, or other software or hardware devices the effect of which is to permit unauthorized access to, or disable, erase, or otherwise harm, any computer system or software, or a time bomb, drop-dead device, or other software or device designed to disable a computer system or software with the passage of time or under the control of a person, or otherwise deprive the Customer of its lawful right to the Deliverable.

13 – DISCLAIMERS

EXCEPT AS THIS AGREEMENT EXPRESSLY PROVIDES, NEITHER PARTY MAKES ANY WARRANTY OR GUARANTEE OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL WARRANTIES, WHETHER IMPLIED, EXPRESS, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

THE DISCLAIMERS IN THIS SECTION APPLY TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW AND NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT.

14 – LIMITATIONS OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION:

(a) IN NO EVENT SHALL EITHER PARTY, ITS AFFILIATES OR THEIR EMPLOYEES, AGENTS, CONTRACTORS, OFFICERS OR DIRECTORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PROFESSIONAL SERVICES OR ANY DELIVERABLES; AND

(b) IN NO EVENT SHALL EITHER PARTY’S CUMULATIVE AND AGGREGATE LIABILITY UNDER THIS AGREEMENT EXCEED THE FEES PAID TO CLOUDSQUARE BY CUSTOMER UNDER THE APPLICABLE ORDER FORM(S) AND/OR SOW(S), INCLUDING PRIOR ORDERS FOR THE SAME SERVICES, IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION (COLLECTIVELY, THE “EXCLUSIONS”) APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF THE NON-BREACHING PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE EXCLUSIONS SHALL NOT APPLY TO (A) A PARTY’S INDEMNIFICATION OBLIGATIONS HEREUNDER, (B) CUSTOMER’S PAYMENT OBLIGATIONS TO CLOUDSQUARE HEREUNDER OR (C) ANY DAMAGES INCURRED BY CUSTOMER THAT ARE DIRECTLY CAUSED BY ACTIONS OR OMISSIONS OF CLOUDSQUARE AND ARISE FROM UNAUTHORIZED ACCESS TO CUSTOMER SYSTEMS OR CYBERSECURITY INCIDENTS AFFECTING CUSTOMER SYSTEMS.

THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THE EXCLUSIONS IN DETERMINING TO ENTER INTO THIS AGREEMENT AND THE PRICING FOR THE PROFESSIONAL SERVICES.

15 – Indemnification

Cloudsquare shall indemnify, defend and hold harmless (collectively “indemnify” or “indemnification”) Customer and Customer’s officers, employees, directors, agents, independent contractors, licensors and suppliers (“Customer Indemnitees”) from and against any third-party claims, demands, actions and proceedings, and any resulting liabilities, damages, costs and expenses (including reasonable legal fees and expenses), brought against any Customer Indemnitee, resulting from a breach by Cloudsquare of any of its express warranties hereunder.

Such indemnification, however, excludes claims that arise or result from (a) any use of any Professional Services or Deliverables by Customer or by any other party in a way that violates this Agreement; (b) Customer Data; or (c) Third-Party Applications.

Customer shall promptly notify Cloudsquare in writing of any action, threat of suit or claim for arbitration that Customer receives that may qualify for the indemnification provided herein. In such a case, the parties will confer in good faith regarding the appropriate course of conduct, and Cloudsquare will have sole discretion regarding the disposition and any settlement of the matter.

This indemnification is the sole and exclusive remedy available to Customer Indemnitees with respect to any third-party claims relating to this Agreement, to any Deliverables or to any Professional Services.

16 – Intellectual Property

  1. Ownership and Customer License. Unless a SOW or Order Form expressly provides otherwise and specifically states that it nullifies and replaces this Section 16 of this Agreement,
  2. all right, title, and interest in any Intellectual Property embodied in the Professional Services, in any Deliverables and in the Cloudsquare Marks will belong solely to Cloudsquare or to the applicable third-party licensor, subject to Cloudsquare’s confidentiality obligations to Customer hereunder; and
  3. Cloudsquare hereby grants Customer and each of Customer’s personnel a perpetual, irrevocable, fully paid-up, royalty-free, non-exclusive and non-sublicensable license to use each Deliverable internally.
  4. Feedback. Cloudsquare may allow Customer to provide Cloudsquare with comments or suggestions about Services (“Feedback”). Customer hereby grants Cloudsquare a perpetual, irrevocable, non-exclusive, worldwide, royalty-free license to copy and store any Feedback and use it to develop new products, improve or modify Services or for such other purposes as Cloudsquare may otherwise deem appropriate, in each case without attribution to Customer and without notification to Customer.
  5. Reservation. Customer will have no rights in any Services or Cloudsquare Marks except as this Agreement or another written agreement between the parties expressly provides.

17 – General

  1. Interpretation. In this Agreement, “including” means “including, without limitation” and “days” means “calendar days.”
  2. Reservation. Nothing in this Agreement limits Cloudsquare’s rights to market, make available or license any product or service that Cloudsquare now offers or may in the future offer.
  3. Nature of Relationship. Each party will act as an independent contractor with respect to this Agreement, and employees and independent contractors of one party will not be considered those of the other. This Agreement creates no agency, partnership, joint venture, other joint relationship or fiduciary relationship. Neither party may make any commitments binding on the other, nor may either party make any representation that they are acting for, or on behalf of, the other. Each party will be solely responsible for payment of all compensation owed to its employees and any independent contractors, as well as all employment-related taxes.
  4. Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement except as this Agreement may expressly provide.
  5. Assignment. Customer may not assign or transfer any of Customer’s obligations, licenses or rights under this Agreement without Cloudsquare’s prior written consent. Cloudsquare may assign this Agreement freely.
  6. Force Majeure. Neither party will be held liable for failure to perform any obligation of or delay in performance resulting from or contributing to any cause beyond that party’s reasonable control, including any act of God, act of civil or military authority, act of war or terrorism, act (including delay, failure to act, or priority) of any governmental authority, power outages, civil disturbance, insurrection or riot, sabotage, fire, severe weather conditions, earthquake, flood, strike, work stoppage or other labor difficulty, embargo, delay in transportation or embargoes (any of the foregoing, a “Force Majeure Event”). For avoidance of doubt, Force Majeure Events include work suspensions or stoppages caused by any downtime of Third-Party Applications used by Cloudsquare in providing Professional Services. The affected party’s obligations will be suspended solely to the extent caused by the Force Majeure Event and so long as it lasts, and the time for performance of the affected obligation will be extended by the time of the delay that the Force Majeure Event causes. This subsection shall not apply to Customer’s payment obligations hereunder.
  7. Agreement Binding on Successors. This Agreement shall bind and inure to the benefit of the parties and their heirs, administrators, successors, and permitted assigns.
  8. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
  9. Waiver. No waiver of any breach of any provision of this Agreement will constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver will be effective unless made in writing and signed by an authorized representative of the waiving party.
  10. Entire Agreement. This Agreement is the entire understanding of the parties and supersedes all prior agreements between them concerning its subject matter. Any amendment must be in writing and expressly state that it is amending this Agreement.
  11. Governing Law; Disputes. This Agreement is governed by California law, without regard to its conflict of laws principles. Any dispute regarding this Agreement or action to enforce it must be brought in the state and federal courts of Los Angeles, California. This choice of jurisdiction does not prevent any party from seeking injunctive relief in any appropriate jurisdiction with respect to a violation of intellectual property rights.
  12. Notices. Notices must be in writing. Notices to Cloudsquare under this Agreement are deemed received only when sent by email to billing@cloudsquare.io. Notices to Customer will be deemed received when emailed by Cloudsquare to Customer at any of the Customer email addresses provided by Customer to Cloudsquare at the time of acceptance of this Agreement or of executing a SOW or Order Form incorporating this Agreement.
  13. Relation to Other Cloudsquare Services, Products and Versions. This Agreement does not provide Customer with access to, licenses to or any other rights relating to Hosted Services or to any other Services except those specified in an applicable Order Form or SOW. To the extent that Cloudsquare provides or makes any of the foregoing available to Customer, the parties’ agreement(s) regarding them will be memorialized by one or more separate written agreements and offered pursuant to the other agreements’ terms. Termination or modification of any such other agreement or waiver by Cloudsquare of any rights it holds under any other such agreement will not by itself terminate or modify, or effect a waiver of Cloudsquare’s rights under, this Agreement, and vice versa.
  14. Survival. The following sections of this Agreement will survive their termination, in addition to any other section expressly providing for its survival: sections 8 (confidentiality); 9 (non-solicitation); 13 (disclaimers); 14 (limitations of liability); 15 (indemnification); 16 (intellectual property); 17.5 (assignment); 17.7 (successors); 17.10 (entire agreement); 17.11 (governing law; disputes); 17.13 (other Cloudsquare services, products and versions).